In the previous episode – #157 – we dug into the first stage of the client experience. The new stage.
In this episode I interview Erin Smith of Cultivating Connections Travel Planners so she can share how she took the parts I teach in the new client stage and put it to work in her business.
Sometimes you may need new touch points or processes to provide the best client experience and other times, you just need the guidance or big picture realization so you can organize and tweak what is already there.
Let’s listen to how Erin nailed her new client experience.
Hop into our Referrals Without Asking Facebook group to ask your questions so I can answer them on upcoming episode #160, our Q&A episode all about the CX!
Here’s How I Can Help You Generate More Referrals:
- Take the Referral Ninja Quiz to test your skills and abilities at generating referrals. (FREE)
- Join the GBR program! It’s our step-by-step guide to help you create your referral explosion without asking, without manipulation and without being inauthentic.
- Buy my book – Generating Business Referrals Without Asking – and learn how to generate referrals through my 5 steps. (LESS THAN $16)
Next episode is #159 and we’ll move on to the active client stage!