When I say client experience, what do you hear? I wouldn’t be surprised if you answered with… “Isn’t that the same thing as customer service?” “What the heck?” “Sounds like a lot of work.” Don’t worry, if you haven’t heard of the term “client experience,” you aren’t alone. But whether or not you you’ve heard…
In this episode we are going examine the four main reasons why you probably aren’t receiving referrals and I’ll provide quick tips on how to solve these four most common problems. Here are some highlights: The good news is these four reasons can be solved…without a ton of effort on your part…but there is some…
In this episode we are going examine the most important ingredient when it comes to building a business that is sustained by referrals. Here are some highlights: So what is the most important ingredient when it comes to generating referrals…you must be referrable! I know that sounds simple but knowing you need to be referable…
[Updated July 2022] The holy grail of bringing in a new client is referrals. Of all the business development or sales tactics – referrals is the most coveted of all. Most people want them because they understand how powerful they are. We understand referrals are powerful because the referred prospective client, or referral, is “dropped…
In this episode we are unpacking three main reasons why you don’t ask for referrals. Here are some highlights: More than likely you are very familiar with the first major reason we don’t ask for referrals – the uncomfortable factor. Either you have felt it (yes!) and you could tell the person you were asking…
In this episode we are diving in to the three plans your business needs to if you want it to grow. Here are some highlights: If you are like me, you became a business owner because you were good at solving specific problems for your clients, enjoyed adding value, and appreciated the freedom (or at…
[Updated July 2022] Have you ever asked for a referral? What happened? Did the person you ask pause and then answer with a stock response like, “let me think about it.”? Or, did they automatically shift posture – leaning back in the chair and shifting in the seat? With the shifting movement, they are subconsciously…
In today’s episode we are taking a look at the seven ways I was intentional about making my second business more successful than my first business (aka my business failure). Here are some highlights: Lesson #1: I talk about the importance of protecting your mindset and how listening to a well-meaning colleague’s bad advice set…
[Updated June 2022] I distinctly remember the moment when I realized my business revenue had surpassed my corporate salary (and it kept growing). My business had not even hit the one year mark. Then I watched my revenue hit another milestone when it doubled – then tripled – the revenue of my first business. (The…
[Updated: August 2022] Once you receive a referral… you just know. In an instant, something shifts in how you see your business. You see the potential to grow your business with greater ease and less stress, because your new clients are being referred to you. The holy grail of sales is generating new clients by…