Episode #164 Show Notes:
The time has arrived.
It's time to take a really good look at your current Client Experience (CX). And by good look, I mean to unpack it, deconstruct it, break it down.
To know how you want to improve your CX, you first need to understand where you are starting from.
So, in this episode I will walk you through a series of exercises and questions so you can use to deconstruct your CX and some considerations to help you process through how to re-construct your CX.
To make this process easier for you, you can download the Unpacking Your CX worksheet to go step-by-step through this process with me.
And here are the episodes mentioned - by step - as you deconstruct your current CX:
Step 1: Write down or map your current CX
Step 2: Label your Touch Points (episode #155)
Step 3: Determine your stages (episode #156)
Step 4: Complete the ideal client reaction activity (episode #154)
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