Ep #152: Customer Service Doesn’t Equal Client Experience

What's On Deck?

Ever wondered if you joined the Growth By Referrals program, you wouldn't complete it?  We totally get it and next week we launch the GBR Bootcamp as a free bonus to anyone who joins the GBR Program by May 16th. The GBR Bootcamp gives you accountability and personal support from me for 7 weeks to guide you through the program. You'll already be in execution mode by the time July 1 rolls around.  But you have to join by this Sunday, May 16, 2021!  Here's a special link with all the details, so check it out and JOIN US!

Episode #152 Show Notes:

As we continue our journey to make your business referable, there is one early stop we have to make.
And that is to set the record straight that Customer Service is not the same a Client Experience.
Customer Service is defined as "the assistance and advice provided by  company to those people who buy or use its products or services." (Oxford Dictionary)
Which means customer service is a part of the client experience. Why? Because while customer service may solve a problem encountered by a client with your company, it's just one part of how a client will judge your company.
In this episode, we also dive in to where the abbreviation of Client Experience - CX - comes from.
Make sure to jump into our Referrals Without Asking Facebook group to ask your questions and share your thoughts!

Here's How I Can Help You Generate More Referrals:

  1. Take the Referral Ninja Quiz to test your skills and abilities at generating referrals. (FREE)
  2. Join the GBR program now and receive the GBR Bootcamp as a free bonus! If you've every wanted to work with me in a group coaching setting to launch your referral explosion, then this is your chance!  Deadline to sign up is Sunday, May 16, 2021. 
  3. Buy my book - Generating Business Referrals Without Asking - and learn how to generate referrals through my 5 steps. (LESS THAN $16)

Coming Up:

Next episode is #153 and we'll talk about the four bottom line reasons that a client experience matters.
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