Ep #156: The 3 Stages of the Client Experience
If you’ve followed this podcast for awhile (or are a member of any of my programs and participate in my free training), you know when I teach – I go step-by-step and break things down to make understanding and implementation easier.
As we are learning the ins-and-outs of the client experience (CX), a key piece to “seeing” it within your business is understanding the 3 stages of the CX.
The 3 stages are:
- The New Stage
- The Active Stage
- The Alumni Stage
But not all businesses have all 3 stages.
And you need to consider or determine when each stage starts and stops for your business.
Let’s dive in to it all!
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Next episode is #157 and we’ll dive deeper into the New Stage.