If you’ve followed this podcast for awhile (or are a member of any of my programs and participate in my free training), you know when I teach – I go step-by-step and break things down to make understanding and implementation easier.
As we are learning the ins-and-outs of the client experience (CX), a key piece to “seeing” it within your business is understanding the 3 stages of the CX.
The 3 stages are:
- The New Stage
- The Active Stage
- The Alumni Stage
But not all businesses have all 3 stages.
And you need to consider or determine when each stage starts and stops for your business.
Let’s dive in to it all!
Make sure to jump into our Referrals Without Asking Facebook group to ask your questions and share your thoughts!
Here’s How I Can Help You Generate More Referrals:
- Take the Referral Ninja Quiz to test your skills and abilities at generating referrals. (FREE)
- Join the GBR program! It’s our step-by-step guide to help you create your referral explosion without asking, without manipulation and without being inauthentic.
- Buy my book – Generating Business Referrals Without Asking – and learn how to generate referrals through my 5 steps. (LESS THAN $16)
Next episode is #157 and we’ll dive deeper into the New Stage.