Ep #157: Nailing the New Client Stage
Through this Client Experience (CX) series (starting with episode #151), we’ve talked about the definition of the CX, when it starts, and when it ends, if it ends.
We also discussed the two-part formula that makes up the CX and gave you a high-level overview of the 3 client experience stages.
Now we will take a few episodes to dig in to the 3 individual stages and hear from business owners who have already put what you’re learning into practice.
For this episode we are going to dive into the New Client Stage, the first stage of the client experience.
We’ll discuss why you need to nail it, when it starts, how long it lasts and some of my favorite best practices.
Hop into our Referrals Without Asking Facebook group to ask your questions so I can answer them on upcoming episode #160, our Q&A episode all about the CX!
Here’s How I Can Help You Generate More Referrals:
- Take the Referral Ninja Quiz to test your skills and abilities at generating referrals. (FREE)
- Join the GBR program! It’s our step-by-step guide to help you create your referral explosion without asking, without manipulation and without being inauthentic.
- Buy my book – Generating Business Referrals Without Asking – and learn how to generate referrals through my 5 steps. (LESS THAN $16)
Next episode is #158 and you’ll meet a business owner who nailed her new client stage!