Episode #026 Show Notes:
This episode is part three of a mini-series on the Client Experience (CX). For this episode we dive in to a few easy ways you can up-level your client experience for next year.
BUT FIRST: this episode is sponsored by my virtual Reverse Goal Setting Masterclass coming up on December 14, 2018. THAT IS THIS FRIDAY! Recording is available if you cannot attend live but you must register! Check it out now!
Here are some highlights:
In this episode, I provide three ways to take your Client Experience to the next level. Think of these three as taking your CX from the 1.0 version to the 2.0 version.
UP-LEVEL IDEA #1: Add in a relationship touch point early in the client experience, when the client is in the new client stage.
UP-LEVEL IDEA #2: Add in a relationship touch point at the end of your time working together.
UP-LEVEL IDEA #3: Be intentional with your WOW factor, but don't focus on a big budget item. Just get creative like the ideas I share during the episode.