This episode is part three of a mini-series on the Client Experience (CX). For this episode we dive in to a few easy ways you can up-level your client experience for next year.
BUT FIRST: this episode is sponsored by my virtual Reverse Goal Setting Masterclass coming up on December 14, 2018. THAT IS THIS FRIDAY! Recording is available if you cannot attend live but you must register! Check it out now!
Here are some highlights:
In this episode, I provide three ways to take your Client Experience to the next level. Think of these three as taking your CX from the 1.0 version to the 2.0 version.
UP-LEVEL IDEA #1: Add in a relationship touch point early in the client experience, when the client is in the new client stage.
UP-LEVEL IDEA #2: Add in a relationship touch point at the end of your time working together.
UP-LEVEL IDEA #3: Be intentional with your WOW factor, but don’t focus on a big budget item. Just get creative like the ideas I share during the episode.
As a reminder, the Client Experience is something all clients go through – whether you are intentional or not about it – and it dictates the feelings, attitude and behaviors your clients have toward your business.
The CX matters because without a sticky client experience it is hard to turn first-time clients into repeat clients, build positive brand reputation and buzz and generate referrals.
Links to Show Resources:
Episode #025: 3 Musts for a Powerful, Yet Simple, Client Experience
Episode #024: Is This One Thing Holding Back Your Referrals.
Looking for a deep dive now on the entire CX process? Check out this article: The Four Crucial Steps to a Sticky Client Experience.
Check out the Sticky Client Experience Program if you are interested in quickly building your client experience with my help!
Reverse Goal Setting Masterclass – join me on December 14th for a virtual goal setting training where I will walk you through the steps to “flip” or reverse your goals for greater success!
Generating Business Referrals…Without Asking – buy your copy at your favorite book retailer today.
Free Referrals Without Asking Facebook group – Join the 1000+ professionals committed to generating referrals without asking!
As we wrap up this year, the final two 2018 podcast episodes will focus on important business lessons. Coming up in the next episode – #027 – we will uncover some hard business lessons learned from the trenches of my small business owner clients.