Today's episode is all about creating magical moments to turn clients into loyal fans, "superfans" in fact.
Pat Flynn, author of the new book titled Superfans: The Easy Way to Stand Out, Grow Your Tribe and Build a Successful Business joins us to discuss how to sprinkle in specific moments into your client experience to create moments that show your clients how much you care.
Here are some highlights:
Pat gives many ideas of easy ways to delight your clients and I provide context to show you how those ideas can be applied to many different types of businesses.
We discuss sending welcome videos, how to provide opportunities for your clients to speak up, naming your tribe (here's looking at your my Referral Ninjas) and more!
Once you've listened to this episode, I would love for you to share what you are doing to create magical moments for your clients. Please share your thoughts in the Referrals Without Asking Community.