Ep #159: Mastering the Active Client Stage
We are knee deep in our Client Experience Series and continue this week with a look at the second stage of the client experience… the active client stage.
If you’ve been following along, then you know the active stage follows the new client stage.
But depending on the type of business you have, the active stage might last indefinitely or might have an end date. It’s different for a financial advisor than it is for an interior designer.
In this episode we dive in to the why of the active stage, when it starts, how long it lasts, and how to reconcile the work touch points vs. the relationship-based touch points.
Hop into our Referrals Without Asking Facebook group to ask your questions and share your thoughts on your active stage. What’s one thing you can do better?
Here’s How I Can Help You Generate More Referrals:
- Take the Referral Ninja Quiz to test your skills and abilities at generating referrals. (FREE)
- Join the GBR program! It’s our step-by-step guide to help you create your referral explosion without asking, without manipulation and without being inauthentic.
- Buy my book – Generating Business Referrals Without Asking – and learn how to generate referrals through my 5 steps. (LESS THAN $16)
Next episode is #160 and I’ll answer listener submitted questions about the Client Experience.