Ep #164: Unpacking Your Client Experience
The time has arrived.
It’s time to take a really good look at your current Client Experience (CX). And by good look, I mean to unpack it, deconstruct it, break it down.
To know how you want to improve your CX, you first need to understand where you are starting from.
So, in this episode I will walk you through a series of exercises and questions so you can use to deconstruct your CX and some considerations to help you process through how to re-construct your CX.
To make this process easier for you, you can download the Unpacking Your CX worksheet to go step-by-step through this process with me.
And here are the episodes mentioned – by step – as you deconstruct your current CX:
Step 1: Write down or map your current CX
Step 2: Label your Touch Points (episode #155)
Step 3: Determine your stages (episode #156)
Step 4: Complete the ideal client reaction activity (episode #154)
Make sure to hop into our Referrals Without Asking Facebook group to ask your questions and share your thoughts!
Here’s How I Can Help You Generate More Referrals:
- Take the Referral Ninja Quiz to test your skills and abilities at generating referrals. (FREE)
- Join the GBR program! It’s our step-by-step guide to help you create your referral explosion without asking, without manipulation and without being inauthentic.
- Buy my book – Generating Business Referrals Without Asking – and learn how to generate referrals through my 5 steps. (LESS THAN $16)
Next episode is #165 and we talk about getting referrals from your Client Experience.