In the previous(ish) episode – #159- we dug into the second stage of the client experience. The active stage.
So for this episode, I interview Jackie Ho of ho&lacy Architecture so she can share how she took the parts I teach in the active client stage and put it to work in her business.
We start with her thoughts on the big picture and importance of the Client Experience and then drill down into the nitty gritty of her ah-has, how she visualized her stages and the importance of qualitative vs quantitative feedback.
Let’s listen to how Jackie mastered her active stage of the client experience.
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Next episode is #162 and we’ll move on to the alumni client stage!