Ep #054: The Difference Between the CX and RX
First, what is a CX and RX?
Second, how are they different and should I really care?
See how well I know you! It’s like I’m in your head reading your mind.
Here are some highlights:
Well in this episode we are defining the CX and RX and I’m sharing how they are different and why you should care.
I have noticed with my Growth By Referral members and those I teach from the stage… the CX and RX is easily confused which means we don’t execute on our referral plan correctly.
CX is our Client Experience and RX is our Referral Experience and the are very different.
Once you’ve listened to this episode, I would love for you to share your thoughts on the CX and the RX. Hop into the Referrals Without Asking Community over on Facebook.
Let’s get the conversation started!
Here are the Links Mentioned in the Episode:
#025: 3 Musts for a Simple Yet Powerful Client Experience
#026: 3 Ways to Uplevel Your Client Experience for Next Year
#048: Your Process is Key to Consistent Referrals
Here is How I Can Support You Generate More Referrals in 2019:
Buy my book – Generating Business Referrals Without Asking – and learn how to generate referrals through my 5 steps. (LESS THAN $16)
Take the Referral Ninja Quiz to see if you are a Referral Ninja Master!
The next episode is episode #055… I am unpacking if personality impacts your ability to receive referrals. Don’t miss it!